We’re sure you’ll be happy with your new Annie & Flora purchase, but we all change our minds. If you do, email shop@annieandflora.com within 15 days of delivery, with proof of purchase. If the item is refundable, the refund will be credited back to you for the full purchase amount minus a 15% restocking fee once the item has been received back to our location in Ancaster. You are responsible for the cost of shipping to our location. Please note, the majority of our shipping cost is included in the price of the product, meaning the cost you originally paid for shipping, may not cover the total cost for return shipping.

All items to be returned must be in the original packaging to receive a refund.

Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Annie & Flora reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

Unless there is explainable defects, furniture items are final sale. We do advise you to measure your space accurately before purchasing these larger items.